Policies

Please understand that when you forget or cancel an appointment without giving enough notice we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive our services. As our groomers time is reserved specifically for your pooch we cannot provide any exceptions to this policy and the following fees and terms apply –

• There are no fees applied for cancellations or reschedules that have given 48 hours or more notice.
• Cancellations or Reschedules giving less than 48 hour notice will result in a charge equal to 50% of the reserved service amount.
• No Shows or Cancellations on the day of the appointment will be charged 100% of the reserved service amount.
• In order to book your next appointment cancellation fees must be paid in full.

To reschedule or cancel an appointment please call the salon on 07533178818. If you are cancelling your appointment outside normal working hours please leave a voicemail providing your name, dogs name, time and date of appointment. A member of staff will follow up with you by phone during salon hours.

Please make it your priority to arrive on time for all appointments as appointment times are not flexible. While we do our utmost to accommodate clients that arrive late, clients arriving more than 15 minutes late may miss their treatment time. We do appreciate clients may be late through no fault of their own, however, we also have a duty to our other clients who keep to their appointment times.

• We reserve the right to charge the full price of appointments that are missed due to client lateness.
• Pre-payment for future services will be requested when a client has been late for 2 or more previous appointments.

This policy enables us to run an efficient salon and provide the required time needed to service all of our clients. We confirm appointments at the time of booking and 24 hours prior to your appointment date. However, if we are unable to reach you please understand that it is your responsibility to remember your appointment date and time to avoid a late arrival, missed appointment, and the cancellation fee.

• A 50% deposit of the services being booked is required.
• All deposits can either be used as part payment towards your service or can be held for future grooms.
• Deposits are non-refundable.
• Deposits will be taken as payment towards any cancellation or no show fees due as per our Cancellation and Rescheduling Policy above.

Pricing is based on breed, hair length, coat condition, temperament, age, and grooming history. Please be advised a surcharge will apply if your dog is matted, requires extra bathing in addition to our standard 2 shampoo process, has fleas, or has not been groomed within the recommended grooming schedule for their breed. All prices shown are guide prices only, we will give you an exact cost at your pre-treatment consultation. Puppy prices are only applicable to dogs under 12 months of age. Please call for breed specific prices. For some breeds an additional clip off or a hand-strip service may be required.

If your dog has not been vaccinated before or their previous vaccination is out of date please leave 14 days from the date of vaccination and the appointment date of their treatment. We regret that we are unable to groom puppies until 2 weeks after their 2nd vaccination but please keep desensitising them to the process at home.

Please note that dogs with fleas cannot be accepted. If your dog has fleas please treat them prior to visiting the salon. Should your dog be brought to us with infestation which is discovered after the groom has started a flea surcharge of £20 will apply. This covers the cost of flea elimination: pets with fleas are washed 2-3 times with specialist shampoo, towels must be bagged and laundered separately, and the salon must be thoroughly cleansed and disinfected.

A full bladder or bowel can be very uncomfortable for a dog whilst it is being groomed. Please ensure that your pet has been toileted before bringing them to the salon. Water will be provided for your pet during their visit.

If your pet is not feeling well (e.g. vomiting, diarrhoea, kennel cough, ) please do not bring them to the salon for their own comfort and the safety of our other canine clients. Please advise our staff of any change in your dog’s health or medical condition upon arrival so that we may update your pets file. We are unable to accept dogs which are in season or are pregnant as this is already a stressful time for a dog and pregnant dogs are even more vulnerable to stress, and the grooming environment can be unpredictable with unfamiliar smells and noises. Stress during pregnancy can negatively affect both the mother and her unborn puppies. Additionally, handling and lifting may pose risks to her and her developing litter.

To ensure we have adequate time to familiarise ourselves with your pooch we ask first time clients to factor in 10 minutes prior to the treatment for a free pre-treatment consultation. This time will be used to discuss your pooch’s general health, any concerns you may have, specifics required of the treatment, and to welcome your pup to the salon! A New Client Form should be completed by first time clients at time of booking, this can be done online HERE. If printing the form please complete and bring with you at the time of your appointment. If your dog is on any medications, please make a note of the name of the medications and any side effects they may cause.

An approximate completion time will be given for your dog's treatment when you drop them off, we will ring or text you when your dog is ready. Please be patient if we take a little longer than expected as we will not rush your pet through their treatment. Pet parents arriving early to collect their pooch puts pressure on both the stylist and dog during what would otherwise be a stress free relaxing grooming experience for your pet. We appreciate you waiting for our call or text.

We pride ourselves on our experience when handling nervous, elderly, and disabled dogs. To ensure we can allocate the time to treat these dogs at a pace that addresses their specific needs a surcharge will apply to cover the extra time required, this is charged at £30 per hour and will be discussed with pet parents prior to the treatment. This surcharge also applies to any extra time needed during the grooming process as a result of a dog’s temperament or behavior.

Wags and Wiggles can refuse the use of its facilities if there is evidence of behaviour that may be considered dangerous to other dogs or employees. If your dog does have an incident that we deem unacceptable we reserve the right to stop the grooming process. In this case 50% of the groom cost will be charged irrespective of how much of the grooming treatment has been completed.

All prices quoted for our grooming services are a starting price. If your dog is excessively matted a surcharge of £30 per hour will apply. If we find the condition of a dog's coat to be severely matted and incapable of de-matting without causing undue stress and pain to the dog, the dog may be clipped down for reasons of health and well-being. All owners will be advised of this prior to us undertaking any de-matting or clip down service, and a Clip Release Form must be signed for us to provide this service. Please note we do not offer a de-matting service on elderly dogs. This is to avoid unnecessary stress on the dog, instead, we advise an elderly dog with a matted coat is clipped down.

Wags and Wiggles keeps detailed records of all dogs, treatments and responsible staff. New clients must sign a disclaimer form and some personal details will be retained by Wags and Wiggles. Client data will be treated in accordance with the data protection principles of the Data Protection Act and will not be shared with 3rd parties.

If for any reason you are not completely satisfied with the treatment received, please advise within 2 business days so we can do our best to rectify it. Pet parents' satisfaction is important to us. We take great pride in our service and want pooch’s parents to as well.

We accept cash and all major credit cards. 

We have a strict no drying cages policy. All dogs are finished by hand by our experienced stylists. We choose this for the safety and well-being of our canine clients.